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Delivery & Returns

Payment

You pay for your online order through iDeal, Mastercard, VISA, American Express, Maestro, ApplePay, Klarna, Paypal, Sofort Banking, Bancontact, Giropay or bank transfer. Additional transfer costs for bank transfers from abroad are borne by the buyer.

 

Delivery time

All products are in stock unless stated otherwise. Orders placed before 3:00 PM and paid with iDeal, Mastercard, VISA, American Express, Maestro or Paypal are usually shipped the same (working) day. The delivery time for orders within the Netherlands is 1 to 2 working days. We ship within the Netherlands with PostNL. If you have not received your order within 4 days, please contact us via webshop@stonedmarble.com so we can find out where your package is located.

Orders for shipping within and outside Europe are also processed immediately. Depending on the courier, the delivery time in Europe is 2 to 7 workings days and outside Europe 5 to 14 working days. Shipments abroad are sent with PostNL, UPS or DHL. Wish to order larger numbers? Please e-mail us at webshop@stonedmarble.com

 

Shipping Costs

Shipping costs for orders within the Netherlands are €6,95. Shipping costs outside the Netherlands differ per country. See details below.

EUROPE

EU Zone 1 €12,95
Belgium, Germany & Luxembourg

EU Zone 2 €17,95
France, Great Britain (England, Scotland & Wales), Denmark, Italy, Monaco, Czech Republic & Poland

EU Zone 3 €21,95
Austria, Spain, Finland, Ireland, Portugal & Sweden

EU Zone 4 €24,95
Bulgaria, Estonia, Greece, Croatia, Hungary, Lithuania, Latvia, Romania, Slovenia & Slovakia

EU Zone 5 €34,95
Andorra, Switzerland, Guernsey, Jersey, Liechtenstein, Norway & San Mario

WORLDWIDE

Please keep in mind that the charges below only include door-to-door delivery; therefore, non-EU customers will be responsible for import duties, local taxes and fees.

WW Zone 1 starting rate €45 + €4,50 per kilogram
Albania, Bosnia and Herzegovina, Belarus, Faroe Islands, Gibraltar, Greenland, Iceland, Moldova, Montenegro, Macedonia, Serbia, Turkey & Ukraine – starting rate €45 + €4,50 per kilogram

WW Zone 2 starting rate €40 + €4,50 per kilogram
Canada, Mexico, Puerto Rico & United States of America – starting rate €40 + €4,50 per kilogram

WW Zone 3 starting rate €45 + €4,50 per kilogram
Asia, Middle East & Oceania

WW Zone 4: starting rate €55 + €7 per kilogram
Russia, South Africa & the Americas

WW Zone 5: Africa
Africa – starting rate €55 + €9 per kilogram

The exact prices will be displayed at the end of the ordering process.

 

Damaged goods

If something happened to your package during shipment and the contents of your package are broken or damaged, send a photo of the damaged package, the damaged goods and your order number to webshop@stonedmarble.com so we can immediately solve the problem.

 

Returns

If you are not completely satisfied with your purchase, please return it within 14 days after delivery date. Before you return your purchase please send an email with track-and-trace-code to webshop@stonedmarble.com so we know your parcel is on its way. After the 14-day period we cannot accept your return unfortunately.

Returning your package within the Netherlands will cost you €6,95. If you would like to return a product of a higher value, we advise you to send the package insured. Items with signs of use, scratches or damages will be rejected and returned to sender.

Please place the item in the original shipping box or any other solid carton box, fill out this return form and put it inside the box. Please securely close and tape it. Once your return has been processed you will receive an e-mail confirmation. The amount will be refunded on the account of your original payment method within 7 days. The return address is as follows.

STONED | Webshop Returns
De Steiger 24
1351 AB ALMERE
The Netherlands

Download the return form.

 

Refunds

After receiving your return, we check the products and you will receive a confirmation by e-mail. The amount will be refunded to your account within 7 working days, including the shipping costs of your order. Returning costs are for the buyer. If you return an order with a higher value, we advise you to send the package insured since we do not refund broken or damaged returns.